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 Project Management
The project management process guarantees the on-time and on-budget implementation of client requirements, as required by Poeware's quality standards.
Each project is spearheaded by a highly skilled project manager, who is also the main contact person. He is responsible and accountable for the implementation and success of the project and full satisfaction of the client.
By avoiding the assembly-line production strategies employed by some IT companies, Poeware's project managers are engaged in the business process as early as the technical presentation stage. In effect, the manager makes an investment in the target project by ensuring that:
- Client requirements are properly identified and diagnosed;
- A service offering (i.e. the technical proposal) response is designed in a way that responds to the client's exact needs;
- Resource requirements are detailed, and availability for on-time deployment guaranteed;
- Milestones and their corresponding deliverables and task analyses are attainable and clearly identified in the project plan.
During the development phase of the project, the project manager handles the strict monitoring of activities and ensures that deliverables and project status reports are submitted on time. As the project's contact manager, he must extend monitoring to external service providers, if any are engaged in the project.
It is important that, whenever and wherever possible, advance prototypes or drafts be provided to the client to minimize risk and promote alignment at all times. The project manager will consult with the client regarding the details of these early deliverables to make sure that the project scope is always on track.
Based on status reports, the manager will provide the client a weekly status report, written according to management requirements and containing the following documentation:
- Executive summary
- The current project plan (i.e., milestone plan)
- High-priority issues and questions that require clarification from client
- Announcements
- Brought-in items (e.g., deliverables, documents, etc.)
- Progress of current tasks
- Change control (i.e., change requests)
- Action items (i.e., project coordination tasks, due dates, assigned staff, etc.)
- Risk management, to document and manage both actual and perceived risks
- Decisions, to document all project coordination decisions made
In effect, the project manager also acts as account manager. He ensures complete documentation, maintains regular communication with the client, is available for consultation, and discusses status reports with clients, etc.
Where necessary or stipulated by the contract, the project manager will coordinate training requirements, support needs, and other after-sales issues with the client.
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