Poeware leverages its technical skills and the business skills of our industry partners to thoroughly analyze your business and develop with you the solution that can best optimize your company processes.
Poeware specializes in the integration of our business software solutions with your Business Processes and Information Systems.
Together with our strategic partner CMSMirage, Poeware has created several solutions that have improved the efficiency of our clients' processes.
Customer Care Solution
- International support service
- Dedicated panel for telephone operators (hotline): customer data registration, call-script definition (automatic request-response)
- Includes stock management system: full control of product status, physical placement, defect, repairs, etc.
- Integration with the corporate e-service system (cargo support)
B2B (Business-to-Business) System
- Online ordering system
- For headquarters and/or departments
- resolve product availability issues, by splitting orders
- Price groups
- Catalog presentation, including availability
- Simplified CRM System
- Integration with Microsoft Navision
CRM/ERP System
- Management System for: clients, departments, contacts, costs (per client and client activities), etc.
- Sales Information System
- Stock Management System
- HR - Employee management, reports and activities, training notification and enrollment system, idea base system (employees can add their ideas)
- Investment information, contacts, related documents
ERP/CRM System
- System controls the current status of all the products sent to the service department -transportation, unloading, checking, repairs, cleaning, and return shipments
- Stock Management System - inventory, defective products, data collection, etc.
- Spare-parts Management System - spare-parts ordering system based on BOM (Bill of materials)
- Product Warranty Management System.
- A CRM System that includes client data registration, contact information and related activities
- Our CRM System has an integrated project management subsystem:
- Internal project realization
- Budget management
- Tasks can be delegated to the employees, while feedback is directly sent to management
- Fully integrated with our CRM System.
- HR System - includes wages calculation and holiday calendar
- Time Registration System (integration with transponder cards)
- Service-Support System - FAQ, knowledge base, material base
- Information flow according to predefined workflow (using our integrated workflow editor)
- Integration with other call centers located in other countries
- Advanced report mechanisms
- Integration with wireless bar code readers
Production System (ERP)
- Production Support System
- Stock Management System for production parts (inter-warehouse product transfer according to BOM)
- Stock Management System for finished products
- Test Production Series Management (time tables, model, model type, BOM version, etc.)
- Employee Work-time Registration System
- Cost Management System - fixed costs, parts, personnel, etc
HR Staff Time Registration System
- The corporation (several subsidiaries in Poland) abandoned old "paper based" registration methods, replacing them with an online intranet-based solution
- Integration with the corporate Financial-Accounting System
- Monthly and yearly employee work time reports
|
Quality processes
Poeware 2005 All Rights Reserved
design by internet SEA
